Policies
Delivery and returns
How kits reach you, how long it takes, and what you can return.
Delivery
T+3 and T+7 are assembled to order and dispatched within 10 working days by tracked courier to UK mainland addresses. Gas cartridges travel under courier dangerous-goods rules, and knives and multi-tools are handed only to an adult who shows ID.
T+30 is delivered and unpacked by our two-person team within three weeks. T+90 and T+365 are installed after a survey, to a schedule agreed with you.
Highlands, islands and Northern Ireland: please ask before ordering.
Cancellations and returns
You can cancel an order for any reason within 14 days of delivery and return the unused kit for a refund. Some items cannot be returned once opened or made for you: monogrammed and engraved items, opened food, and opened hygiene products. Installation work you asked us to start within the cancellation period is charged for the work done.
If anything arrives damaged or faulty, tell us within 30 days and we will replace or refund it. This does not affect your statutory rights.
Payment
No payment is taken when you request an allocation. Once we confirm the contents and delivery date, you pay by card or bank transfer. Installed kits are invoiced in two stages: on confirmation of the survey and on completion.